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ACS, A Xerox Company, to Modernize Delaware’s Child Support Enforcement System
May 24, 2010
 

DALLAS –The State of Delaware is modernizing its child support enforcement system with technology to increase collections and improve customer service as part of a three-and-a-half year, $47 million contract with Affiliated Computer Services, Inc. (ACS), A Xerox Company.

ACS will design, develop and implement a new system for the Delaware Department of Health and Social Services, Division of Child Support Enforcement (DCSE). ACS and partner Protech Solutions, Inc. will provide Delaware and its citizens with a state-of-the-art solution to more efficiently manage child support cases.

The web-based solution supports highly automated case initiation, expanded referral capabilities with other state agencies, increased integration with the Family Court, reduction of duplicate data entry, improved caseload monitoring, as well as improved access by case participants and better enforcement of child support orders.

“Replacing the legacy child support system is long overdue. DCSE will partner with ACS to bring a modern system to Delaware with real-time tools to improve citizen service,” said Charles Hayward, director, Delaware Division of Child Support Enforcement. “We’re also able to design the program to meet our current needs and have it grow to serve into the future.”

A leader in providing child support services and solutions, ACS processes half of the nation’s child support payments, more than $13 billion annually.

“As states face continued economic challenges, they are asking us to help them make the best use of their resources,” said Joseph Doherty, executive vice president and group president, ACS Government Solutions. “Our work with the State of Delaware will help them improve upon their tradition of quality service.”

About Xerox

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries. For more information, visit http://www.xerox.com, http://news.xerox.com or http://www.acs-inc.com. For investor information, visit http://www.xerox.com/investor.

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